Refund Policy for Cookies – The Michael’s Place

At The Michael’s Place, we take pride in crafting high-quality, small-batch cookies with thoughtfully sourced ingredients. If anything about your cookie orders is less than perfect, we’re here to help with our refund policy and replacement policy.  

Refunds & Replacements:  

If your cookie order arrives damaged, incorrect, or does not meet expectations, please contact us within 3 days of receiving your order. We may offer a replacement, store credit, or a refund based on the issue.  

To qualify for a refund or replacement:  

- Please reach out within 3 days of your purchase or within 3 days of receiving a shipped order.  

- Provide a photo of the product in question.  

- Let us know the date and location of your purchase (for market or in-person orders).  

- If your order was shipped, include the order number or shipping name.  

Exclusions:  

We are unable to offer refunds or replacements for products that are stored improperly or consumed beyond their recommended window (typically 7–14 days). Because our cookies are perishable, we do not accept returns.  

Refunds will be issued to the original payment method. If that method is unavailable, we will do our best to accommodate an alternative option.